Opening Context
Automation maturity is shifting from quantity metrics to outcome metrics.
Teams with stronger results are redesigning workflows before scaling automation.
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News & Insights•4 min•Trufe Research•Feb 20, 2026
Automation COE Benchmark: Why Process Design Is Beating Bot Count as a Success Metric
Top-performing automation teams are measuring quality of process redesign and operational outcomes, not just number of automations shipped.
What mature COEs are doing differently
High-performing teams combine process governance with delivery velocity.
They track rework reduction, SLA gains, and exception leakage as primary performance signals.
- Process-first automation design
- Exception and quality metrics as core KPIs
- Shared ownership with business operators
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