FMCG · Power Platform + AI

Automated FMCG workflows with Power Platform and AI to accelerate execution at scale.

High-volume approvals and cross-team handoffs were slowing execution in an environment where speed directly affected revenue and service quality.

Workflow Cycle Time

↓ 64%

Manual Steps

↓ 58%

Approval Turnaround

↓ 47%

Operational Throughput

↑ 34%

"Work stopped getting lost between teams and started moving with intent."
Transformation Program Lead

Client Context

An FMCG business needed to streamline day-to-day operational workflows across sales support, supply, and back-office coordination.

Core Challenge

Manual updates, inconsistent routing, and delayed escalations created cycle bottlenecks and limited teams’ ability to operate predictably at scale.

Turning Point

We re-architected workflow execution with Power Platform orchestration and AI-assisted routing to prioritize work based on urgency and business impact.

Delivery Journey

Core journeys were mapped first, then automation was deployed incrementally with governance controls, operational KPIs, and role-specific intervention points.

Human Impact

Teams experienced less process fatigue and clearer ownership, while managers gained transparency into handoff quality and throughput risks.

Outcome

Execution became faster and more consistent, enabling better service-level performance and stronger operational leverage across business units.

Next Step

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